Help Center
Start with where you are in the trip.
Booking a sailing holiday, waiting for a skipper offer or preparing the crew — find the right help without digging through a generic support library.
Start here
What are you trying to do?
Four routes through the same support library. Pick one and the topics below narrow to what matters for you.
Most read
Popular help topics
Support categories
Everything Malaka supports, grouped.
Eighteen categories covering both sides of the marketplace. Open one to see its articles.
Article counts are placeholder prototype data.
Help library
Browse by category
Getting Started
6 articlesHosted sailing holidays
Holiday Hub help
Once a hosted sailing holiday is confirmed, everything moves into one place.
Holiday Hub is the customer-facing place where a confirmed hosted sailing holiday gets organized.
- Overview — what is done, what is still open and what comes next.
- Yacht, route and itinerary — the plan for the week as the skipper has it.
- Crew, documents and payments — who is aboard and what is still required.
- Messages and meeting point — where and when the week actually begins.
Skipper-only & private trips
Trip Workspace help
When the yacht is yours or chartered elsewhere, the trip still needs a shared operational home.
Trip Workspace is the operational environment for confirmed skipper-only, private or external trips.
- Yacht details added by you, not by a charter listing.
- Crew, documents and messages in the same structure as a hosted trip.
- Route, calendar and meeting details agreed with the skipper you accepted.
- Payments recorded against the accepted offer terms.
For professional skippers
Running your work on Malaka.
Onboarding through earnings — the tools a skipper uses week to week, and where to get help with each.
By trip stage
Help changes depending on where you are in the journey.
Before booking
Comparing coasts, weeks and boats — and working out what you are actually buying.
- Search
- Experience
- Departure
- Skipper
- Price
After booking
The trip exists. Now it needs people, paperwork and payment steps.
- Crew
- Documents
- Payments
- Messages
Before departure
The last two weeks: confirming the details that decide how day one goes.
- Meeting point
- Final payment
- Checklist
- Route
During the trip
Aboard. The skipper leads, and plans move with the weather.
- Skipper communication
- Operational updates
- Safety
After the trip
Closing the loop — and making the next one easier to plan.
- Review
- Payment records
- Next trip
Shortcuts
Go straight to the right place.
Add context
Help gets better with a reference.
Add a booking or skipper request reference and the help narrows to that trip. These panels are interface prototypes — nothing is looked up.
Booking reference
For a confirmed sailing holiday — payments, crew, documents or trip details.
Add a reference to see the prototype context panel.
Prototype only — no live lookupBooking context found
Skipper request reference
For a Find a Skipper request — offers, editing the request or messaging.
Add a reference to see the prototype context panel.
Prototype only — no live lookupRequest context found
Trust & Safety
Verification, privacy and reporting.
What a Verified Skipper badge means, what stays private, how to report something that feels wrong — and where platform support ends.
Two ways to look
Quick answer or step-by-step help?
FAQ
Best for:
- Short questions with short answers
- Policies at a glance
- Common concepts before you book
Help Center
Best for:
- Task-based guidance
- Help tied to your trip stage
- Step-by-step support inside the product
Guides
Longer reads for a whole stage.
Support
Still need a human answer?
Add the booking, skipper request or trip context so the question reaches the right place.
Helpful to include
- The booking or skipper request reference
- The dates and destination
- Which stage you are at — before booking, after booking, before departure
- What you already tried in the Help Center
Malaka support is not emergency response.
If there is immediate danger or a maritime emergency, follow the skipper's onboard instructions and contact the appropriate local emergency or maritime services.
Help Center
Start with the trip context.
Booking, skipper request or trip stage — the right context makes the right help easier to find.