Clear information before the trip. Better control during it.

It means Malaka has reviewed specified information or documents for that skipper — which may include identity, a professional sailing licence, a VHF/SRC certificate where applicable, other professional credentials and their profile information. It confirms that a review took place. It is not a promise about how any individual trip will go.

No. Identity documents, licence scans and document numbers are not shown on a public profile. What is public is the status of the review — for example “Verified” — not the underlying file.

No, and nobody can honestly claim otherwise. Sailing depends on weather, sea state, the condition of the vessel and human judgment. Verification is one layer of trust alongside seamanship, insurance, local law and good preparation.

On the departure. An experience page may show a representative yacht for the route; the departure should show the yacht actually assigned to that week. If an assigned yacht changes, you should be informed according to the applicable booking terms.

Also on the departure, with a link to their public profile, their verification status, reviews, sailing areas, languages and experience — before you book, not after.

Inside the trip they belong to, in the private document area rather than anywhere public. Each crew member completes their own details after booking, and access is limited to the roles that need the information to operate the trip.

Not the marketplace. Before booking, a skipper sees trip-level information — dates, area, group size, the yacht — not personal documents. After booking, the people operating the trip see what the trip requires. Being the group leader does not automatically grant unrestricted access to every sensitive document another crew member uploaded.

As a schedule attached to the booking: total price, what has been paid, what remains, the next due date and the payment records. The exact split belongs to that booking or offer and should be visible before you confirm — there is no single universal percentage.

Payment details should be processed through the platform's payment infrastructure or payment provider. What you see inside Malaka is the booking and payment record — amounts, dates and status — rather than raw card data.

The skipper adapts. Wind, sea state, marina availability, technical issues and safety considerations can all require a change of plan, and safety takes priority over the published itinerary. The character of the experience should be preserved where reasonably possible, and meaningful changes should be communicated to the people aboard.

You should be informed, the booking status should update, and any replacement or refund follows the applicable booking terms. Replacement is not automatic and this page does not promise one.

You submit a cancellation request from the booking. The policy attached to that booking determines any refund. The booking status updates and the payment record keeps what was paid and what was returned. The applicable terms should be shown before confirmation, so read them at that moment.

Yes. Profile concerns, booking discrepancies, payment concerns, inappropriate communication, safety concerns, document concerns and trip issues can all be reported to support, along with review content that contains harassment, personal data, spam or abuse.

The model is built around reviews associated with completed bookings and trips, which gives them more context than anonymous comments. Reviews can be reported and moderated where necessary.

Follow the skipper's onboard instructions and contact the appropriate local emergency or maritime services for the area you are in. Platform support is not emergency response, and emergency numbers and rescue channels differ by country and sea area.

No. Boat records may include relevant registration, insurance, charter and safety documentation with a visible status, but holding a document record is not the same as certifying a vessel. Malaka does not legally validate seaworthiness — that remains with the owner, the charter company and the applicable authorities.

Through the support link in the footer or from inside the booking itself. Starting from the trip context — naming the booking, departure or profile — usually gets to an answer faster.