Terms

These Terms govern how you use Malaka — the sailing-holidays marketplace and operating system — including browsing Experiences, making Bookings, coordinating Trips and using our tools as a traveller, crew member, group leader, booking owner or skipper.

They explain how the platform is organised so you can find what applies to your Booking or role. Where a section carries a marked placeholder, the final contractual wording is still to be supplied and approved by legal counsel; the plain-language explanations are provided to aid understanding and do not by themselves form the contract.

Platform and service-provider roles. The precise contractual relationships — Malaka’s role, the skipper/provider role, any boat or charter-party role, the traveller relationship and the boundaries of responsibility between them — are to be defined by legal counsel and are not decided in this prototype.

You use Malaka through a single Malaka identity that can act in different roles depending on context.

• You have one Malaka identity; you do not need a separate account to travel, lead a group or act as a skipper.
• You are asked to keep your account information accurate and up to date.
• Different roles can be activated contextually from the same identity.

Account security. You should keep your credentials secure and notify Malaka if you believe your account has been compromised.

• Traveller — uses Malaka to discover, book or join sailing Trips.
• Booking Owner — the person responsible for the commercial Booking record; may or may not travel.
• Group Leader — coordinates a group in supported group-booking flows.
• Crew member — joins a Trip and completes their own required traveller information.
• Skipper — a professional using Malaka to host Experiences, operate Trips or respond to Skipper Requests.

Malaka distinguishes a reusable sailing-holiday concept from the specific dated instance you actually book.

• An Experience is a reusable sailing-holiday concept.
• A Departure is a dated commercial instance with exact dates, Boat, skipper, booking mode, price, capacity/inventory and availability.

A Booking records the agreed commercial context for a transaction.

Booking modes. Malaka supports four modes. Unless approved legal copy supplies otherwise, these are described neutrally and do not carry different legal rights.

• A Group Leader may invite Crew to a Trip.
• Each Crew member uses their own Malaka identity.
• Crew complete their own personal and travel information.
• The Group Leader sees operational readiness, not unrestricted sensitive data.

Find a Skipper is a separate marketplace journey for travellers who already have a boat or a plan and need a professional to sail it.

A customer posts a Skipper Request; eligible skippers can discover the opportunity and submit Offers; the customer compares Offers and may accept one. An accepted Offer can create a Skipper-only Booking and Trip. No Experience or Departure is required.

Offers. An Offer may contain a skipper fee, proposed dates, travel/accommodation assumptions, inclusions, exclusions, conditions, and validity only where explicitly stated. Where an Offer is revised, previous versions should be preserved.

Payments may be handled through third-party providers. The provider remains neutral unless one is actually defined for your Booking.

Payment structures. Malaka may support recorded structures such as full payment, deposit plus balance, or installments. No deposit percentage, due date, grace period or late fee is defined here.

Currencies. Bookings preserve their recorded currency. No currency conversion is promised.

The commercial detail — windows, entitlements, changes and refund mechanics — lives in the Cancellation Policy. The recorded terms of your Booking are preserved and referenced rather than overwritten.

Skippers are professionals hosting Experiences, operating Trips or responding to Skipper Requests. The following structure is where their final obligations will be set.

• Accurate professional profile
• Required credentials
• Boat/Trip information where applicable
• Availability
• Customer communication
• Operational responsibilities
• Applicable law and professional obligations

Skipper verification. Malaka may collect and review identity and professional-credential information. Uploaded does not equal Verified, and verification status can change if a document expires or requires review.

• Provide accurate Booking information
• Hold your own travel documentation
• Complete Crew details where you lead or join a group
• Meet the meeting point and timing
• Behave reasonably toward crew and skipper
• Meet destination and travel requirements
• Consider your personal suitability for the Trip

Travel documents. You may be asked to provide Trip-specific information or documents. Malaka’s document status does not itself guarantee immigration or legal validity. How your data is handled is described in the Privacy Policy.

A Boat can have different operational relationships to a Trip.

• Skipper Boat
• Charter Boat
• Customer Boat
• External Boat

Routes & itineraries. Sailing routes and itineraries may need to adapt to weather, sea conditions, safety, port availability or skipper judgment. No exact itinerary is guaranteed.

Meeting point. The exact meeting point is operational Trip information; rely on the current Trip / Holiday Hub. No no-show penalty is invented here.

Reviews relate to completed Malaka activity where supported. Public reviews and private feedback are distinct. Community standards and how conduct is handled are set out in the Community & Review Guidelines rather than restated in full here.

Where useful, Malaka uses a canonical status model for documents.

The final clauses in this section will cover fair, lawful use of the marketplace. The structure is:

• Lawful use
• Accurate information
• No misuse
• No impersonation
• No platform interference
• No abusive conduct
• No unauthorized access
• Marketplace integrity

This section will define ownership and licensing across the platform and the content people submit. The structure is:

• Malaka platform and content
• User content
• Skipper content
• Licence to display submitted content
• Copyright complaints

User content may include profile text, Experience content, photos, reviews and messages where applicable. Final ownership and licence terms are not decided in this prototype.

Malaka may rely on third-party services for payments, identity verification, maps, communications, calendar and hosting/infrastructure. Providers are not named here unless actually configured.

Malaka aims to keep the platform available and reliable. No specific uptime, always-on availability or zero-downtime commitment is made here.

This is a jurisdiction-sensitive section. No liability disclaimer is generated in this prototype.

Insurance. Malaka does not claim here to provide insurance. Any insurance-related responsibilities or disclosures: [Any insurance-related responsibilities or disclosures to be provided].

Safety. Sailing involves changing weather, sea and operational conditions, and Trip plans may need to adapt. Any assumption-of-risk or waiver language is a legal placeholder only.

Emergencies. Malaka is not an emergency-response service. In an immediate danger or medical emergency, contact the appropriate local emergency services.

Force majeure. [Force-majeure provisions to be provided].

Consumer rights & classification. Consumer rights are neither invented nor waived here. [Applicable mandatory consumer rights and disclosures to be provided based on relevant jurisdictions.] Any classification of Malaka’s services under applicable travel or consumer law [to be confirmed by counsel] — Malaka is not classified under package-travel law here. Tax responsibilities and disclosures: [Any tax responsibilities/disclosures to be provided where applicable.]

At a product level, an account may be restricted or deactivated through controlled processes. No instant-ban right is asserted here.

If a restriction or deletion is considered while active or upcoming commitments exist, an operational review may be required. The legal outcome of such situations is not stated here.

These Terms may be updated over time. The process, notice period and effective date are to be defined; no notification period is invented here.

What changed in this version. [Summary to be provided] — no historical revisions are fabricated.

Governing law and dispute forum are not assumed here — including not inferring any particular country from where the product team may be based.

Questions about these Terms. [Legal contact email / address to be provided]. For general help, use the Malaka Contact / Help Center.

Contracting entity & company details. These are not fabricated in this prototype: